Junior Staffing Manager (f/m/d)

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As NTT DATA Business Solutions, we are more than just a company. We are a team of innovative and passionate people who specialize in creating value-added SAP solutions and guiding our customers on their journey to becoming intelligent businesses. We focus on SAP Consulting, SAP Development, Managed Cloud Services, and Application Management Services (AMS) & Technology.

Our success is based on DIVERSITY, INNOVATION, TRUST, and SUSTAINABILITY - these values are at the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top 5 IT service providers worldwide, we stand for our open and sustainable corporate culture. More than 15,000 employees from 64 nations in over 30 countries show that diversity is integral to our DNA. 

People are the key to our success, and we are constantly on the lookout for talented people.

ARE YOU READY TO BREAK NEW GROUND?

Location: Dresden

We have a holistic view of the individual needs of our employees. Here you can find a detailed overview of our wide variety of benefits during different life phases.

■ Flexible working hours and locations: workation, mobile working, part-time models, sabbaticals, etc.

■ Your further development by plan: topic-specific induction, targeted career development based on career models, programs and your own academy

■ Family first: e.g. daycare allowance, paid maternity leave and paternity network

■ SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

■ We take care: e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

■ We help you get from A to B: company car (depending on your role), discount on public transport and bicycle leasing via JobRad®.

The Staffing Manager is an internal delivery role and reports directly to the Service Owner.

He or she builds the bridge between demands coming from Global Service Area Managers and their Service Areas and queues and available resources.

His or her main responsibility is to ensure that delivery requests are staffed with the best fitting experts to achieve best possible delivery results for the area he or she is responsible for.

The Staffing Manager considers different constrains like personnel, time, organizational related needs, customer delivery limitations and actively balances resources and capacity in order to achieve above-mentioned best matching result.

Staffing Manager is accountable and responsible for:

■ planning and scheduling admins/ experts on daily basis (shift planning and planned activities) for Database Service, Operating System Service and High Availability/ Disaster Recovery Service

■ service coordination of individual efforts to reach maximum productivity of staff by assigning admins/ experts within the services to projects and customer requests based on their skills and availability

■ plans mid-to-long-term capacity needs and availability and creates awareness of under and over capacity situations,

■ manages availability together with Global Service Managers and Service Owners and supporting negotiations with Global Resource Management for additional resources

■ escalates resource conflicts to Global Service Managers and triggers resource requirements

■ maintains central capacity and availability related information about resources

■ maintains RAMP assignments from delivery perspective (shifts, projects, tasks)

■ provides feedback about people performance to delivery team leads on request 

■ collaborates with delivery team leads in regards to resource and capacity planning

■ provides a variety reports and dashboards on request for GSAM and SO, especially in terms of planned activities, OnCall and queue manager assignments

■ supports documentation enhancements in confluence and sharepoint

■ Work experience of at least 3 years working environment or experience in assistant positions

■ Effective communication skills as well as internal negotiation and de-escalation skills

■ Ideally first experience in an international environment 

■ Consistently driving results, even under tough circumstances

■ High degree of reliability and thoroughness

■ Good communications skills and team player

■ High planning and organizational skills

■ Good skills in operating in MS Excel and MS Sharepoint

■ Business fluent in written and spoken English, ideally also in German

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Theresa Petra Frömmel

E-Mail: careers-solutions-de@nttdata.com

We transform. SAP® solutions into Value